Support Administrator
TDC Life is seeking a Support Administrator. This position reports to the Operations Manager.
New Business Team Support
- Pull forms and assist in completion
- Order exams
- APS follow up
- Delivery requirement submissions
- Physical policy delivery
- Informal offer submissions, follow up, create and maintain informal offer spreadsheet
- Advanced support for remote case manager team members
- Additional responsibilities as assigned
New Business Case Management
- Manage Lion Street Back Office cases
- Participate in educational opportunities to grow case management knowledge
Inforce Support
- Policy change request submissions and follow up
- Lapse pending policy tracking
- Additional overflow support as needed
- Update system and files
General Support
- Update client CRM database
- Participate in team meetings and offer suggestions for improvement to workflows and procedures
- Adhere to firm’s compliance policies and procedures
- Other duties as assigned
